Policies

Intellectual Property Policy (IPP)

By uploading Your Content to me, You represent and warrant that: (i) You either own the Content posted by You on or through the Service or that You otherwise have the legal right and authority to use Your Content; (ii) the posting and use of Your Content on or through the Service does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; (iii) You agree to pay for all royalties, fees, and any other monies owed through use of Your Content on the Service; and (iv) You have the legal right and capacity to enter into this Agreement.

If You are unsure about your rights regarding the usage of Your Content, You agree to perform all due diligence on Your part to ensure that Your Content is free for You to use on the Service.

Because we invest significant time and resources (i.e. licensed graphics and fonts) into our mockup designs, we may use them for publication and advertising online and in person.

More information on IP can be found at the U.S. Copyright Office and the U.S. Patent and Trademark Office.

Keepsakes & Alterations

I AM NOT RESPONSIBLE FOR ARTICLES NOT CLAIMED. UNCLAIMED ITEMS WILL BE HANDLED IN ACCORDANCE WITH STATE REGULATIONS.

I exercise utmost care in handling articles entrusted to me and use such processes which, in my opinion, are best suited to the nature and condition of each individual article. Nevertheless, I cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to handling. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

By allowing me to perform the requested alterations or repairs to your items, you agree to the above terms and conditions.

Customer Supplied Item Waiver
At The Lonely Oak we prefer to work on garments and items we obtain from our suppliers. We use items that have been tested and proven to provide quality results with our printing and embroidery methods. However, we will accept customer supplied garments and items for embroidery and screen printing on a case-by-case basis with the following restrictions:

ALL ITEMS MUST BE NEW - We will not print or embroider previously worn or otherwise soiled garments.

We are not responsible for replacement/reimbursement should customer supplied items become damaged in the printing or embroidery process. We are not responsible for any uncontrollable manufacturing mishaps, such as machinery malfunctions, unexpected performance of customer supplied items, etc. In the event of an error or damage to the item, we will not be able to replace the item

All tags, stickers & packaging should be removed prior to drop off.

All items should be individually labeled with applicable placement, color, font choices, etc. and clearly marked with the clients name and contact information.

Undeliverable orders and unclaimed items will be held for 30 days. All items not claimed within 30 days will be donated to charity